Shipping Policy

We aim to prepare orders promptly and keep you informed from checkout through delivery.

Processing

Orders are generally processed within 1–3 business days. Processing times may be longer during holidays or unusually busy periods.

Delivery estimates

Estimated delivery timing is shown at checkout when available. Delivery estimates are not guarantees and can be affected by carriers, customs, weather, holidays, or other events outside our control.

Tracking

When tracking is available, it is sent after your order is dispatched.

Addresses

Please check your shipping address before placing your order. If you notice an error, contact hello@mistletoelights.com as soon as possible. We cannot guarantee an address can be changed after fulfillment begins.

International orders

Where applicable, customers are responsible for import duties, taxes, customs charges, or local fees unless checkout states otherwise.

Lost or damaged parcels

If your order arrives damaged or appears lost in transit, contact us with your order details so we can review the situation and available remedies.