Refund & Return Policy

We want you to be happy with your Mistletoe Lights purchase. You may request a return within 30 days of delivery.

Return eligibility

To be eligible for a return, the item should be unused or in the same condition in which you received it, with its original packaging where reasonably possible. Contact hello@mistletoelights.com before sending a return so we can provide instructions.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order details and photos where helpful so we can make it right.

Non-returnable items

Gift cards, personalized items, and items marked final sale are not returnable except where required by applicable law.

Return shipping

Unless the item is damaged, defective, or incorrect, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable unless required by law.

Refunds

After we receive and inspect an approved return, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Consumer rights

Nothing in this policy limits rights available under applicable consumer protection law.